We’re Hiring:
Customer Success Manager (Cybersecurity SaaS)
About Memcyco
Memcyco is a fast-growing cybersecurity company focused on protecting organizations and consumers from phishing, impersonation, and account takeover attacks.
Our innovative platform delivers real-time detection, visibility, and protection against digital threats by identifying exposure before compromise occurs. We work with leading global enterprises, financial institutions, and online brands to help secure their digital presence and protect end users in real time.
We are looking for a highly motivated and technically oriented Customer Success Manager to join our growing team in Tel Aviv. Assigned to Strategic Payment Account.
About the Role
This is a strategic, high-touch Customer Success role dedicated to one of the world’s leading payment platforms.
The Customer Success Manager will act as the primary point of contact and trusted advisor for the customer, owning the overall relationship and ensuring long-term success, adoption, and satisfaction with the Memcyco platform.
This role goes beyond traditional relationship management. The ideal candidate must be technically capable, proactive, customer-focused, and comfortable acting as a “one-stop shop” for the customer, including onboarding, platform guidance, technical coordination, issue management, and ongoing optimization.
You will work closely with the Product, R&D, Support, Operations, and Sales teams to help customers maximize the value of Memcyco’s cybersecurity platform.
Key Responsibilities:
Reporting to the CRO, your role would include:
Serve as the dedicated Customer Success Manager for a strategic global payments customer
Own the end-to-end post-sales customer relationship
Lead onboarding, adoption, enablement, and ongoing customer engagement activities
Act as the primary focal point for customer questions, escalations, and operational support
Develop deep expertise in the Memcyco platform and customer workflows
Work closely with technical and business stakeholders on the customer side
Coordinate internally with Product, R&D, Support, and Operations teams to resolve issues and drive customer success
Monitor customer health, platform usage, alerts, and engagement metrics
Conduct regular business reviews and optimization meetings
Identify risks proactively and drive mitigation plans
Build trusted relationships with customer stakeholders at both technical and executive levels
Act as the voice of the customer internally and provide feedback to influence product improvements and roadmap priorities
Help build scalable customer success processes and best practices as the company grows
Required Experience and Skills:
Experience with one or more of the following areas is highly valued:
5+ years of experience in Customer Success, Technical Account Management, Professional Services, or similar customer-facing roles
Previous experience working in a cybersecurity company is required
Strong technical understanding of cybersecurity concepts and SaaS platforms
Experience supporting enterprise customers in complex environments
Ability to manage both business and technical customer discussions
Strong troubleshooting, coordination, and problem-solving skills
Experience working with enterprise financial services, fintech, or payment platforms – strong advantage
Startup or scale-up experience – strong advantage
Excellent communication and presentation skills
Fluent English and Hebrew – required
What we’re looking for in our next hire:
We are looking for someone who is:
Customer-obsessed and relationship-driven
Technically curious and hands-on
Comfortable operating in fast-paced startup environments
Proactive, accountable, and highly responsive
Organized and operationally strong
A strong communicator who can build trust with both technical teams and executives
Excited to take ownership and make a direct impact
- Location: Tel Aviv, Israel
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If you think you could be our new team member, please send your resume to
jobs@memcyco.com
